This role is not suitable for IT graduates.
*Provide 1st line email, phone, and remote support to our client's base in the UK, Europe, Asia, and the US.
*Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
*Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
*Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
*Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
*Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia. (On-Call Rota).
*Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service.
*Maximize and promote system utilization by all users, providing relevant training where necessary.
*Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagram.
*Provide excellent service to all customers and be willing to go the extra mile