Job summary Communications and Engagement Officer Division: Corporate Care Group: Communications Band: 5 Salary: £29,970 - £36,483 per annum Interview Date: 28th April 2025 We're looking for a dynamic and innovative communications professional who has a passion for the NHS. This role will suit someone who thrives in a fast-paced environment and has the confidence to work autonomously and proactively in a small and friendly team. Main duties of the job The successful candidate will play an important role in supporting internal, external and digital communications, should have first-class written and verbal communication skills, and the ability to work across the wider communications and engagement department. Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust. We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process. To contribute to our exciting future and become part of our team, apply today. About us Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time ? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey. Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach: B - Bold E - Every person counts S - Sharing and open T - Together Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 275-2503C&EOFF Job locations Medway Maritime Hospital Windmill Road Gillingham ME7 5NY Job description Job responsibilities Support the Communications and Engagement teams in the implementation of a strategy and plan aligned to the Trusts aims and objectives Support the Communications and Engagement teams to ensure our story is told in a compelling and effective way Support the Communications Team in the production and delivery of engaging internal communications by producing internal communications e-bulletins and intranet content Create engaging, inspiring and innovative content for social media and other digital platforms, including graphics and video Manage the day to day updates of the Trusts website and intranet with content that complies with digital accessibility requirements Develop impactful and concise content for external communications purposes Support content development for various publications, including NewsMedway Monitor social media, website, intranet and internal communications channels. Produce reports on the performance of our digital channels Use analytics to understand the impact of Trust communications and inform improvements across all internal and external channels Ensure consistent use of the Trusts brand and compliance with brand guidelines Build effective relationships with a range of internal stakeholders Build relationships with colleagues in partner and external stakeholder organisations Organisation of and attendance at events for staff and external stakeholders Support the team in handling media enquiries Administration of the Communications and Engagement teams procurement processes Other ad-hoc communications and administration tasks to support the Communications and Engagement teams and Director of Communications and Engagement. Job description Job responsibilities Support the Communications and Engagement teams in the implementation of a strategy and plan aligned to the Trusts aims and objectives Support the Communications and Engagement teams to ensure our story is told in a compelling and effective way Support the Communications Team in the production and delivery of engaging internal communications by producing internal communications e-bulletins and intranet content Create engaging, inspiring and innovative content for social media and other digital platforms, including graphics and video Manage the day to day updates of the Trusts website and intranet with content that complies with digital accessibility requirements Develop impactful and concise content for external communications purposes Support content development for various publications, including NewsMedway Monitor social media, website, intranet and internal communications channels. Produce reports on the performance of our digital channels Use analytics to understand the impact of Trust communications and inform improvements across all internal and external channels Ensure consistent use of the Trusts brand and compliance with brand guidelines Build effective relationships with a range of internal stakeholders Build relationships with colleagues in partner and external stakeholder organisations Organisation of and attendance at events for staff and external stakeholders Support the team in handling media enquiries Administration of the Communications and Engagement teams procurement processes Other ad-hoc communications and administration tasks to support the Communications and Engagement teams and Director of Communications and Engagement. Person Specification Qualifications Essential Educated to degree level in communications or journalism-related subject, or equivalent level work experience. Knowledge Essential Good knowledge of current issues affecting the NHS Excellent knowledge of social media platforms and content management systems. Knowledge of accessibility requirements for digital content Understanding of the need for strictest confidentiality Experience Essential Experience of writing for a range of audiences, including staff, external stakeholders and the public Experience of working in a high profile organisation and fast-paced communications environment Experience of developing effective relationships with internal and external stakeholders Experience of using digital and social media to engage with audiences Experience of organising high-profile events to staff and / or stakeholders Experience of working to tight deadlines in a high-pressurised environment Skills Essential Ability to communicate information in a professional, engaging, accurate and readable manner in a variety of formats, including digital content, newsletters, news stories, and targeted at a range of audiences Demonstrable technical knowledge of IT systems and software programmes including: oOffice 365 programmes oGraphic design software eg Canva, Adobe InDesign oVideo editing software eg Adobe Premiere Pro oPhoto editing software eg Photoshop oWebsite content management systems and content creation software Creative and idea generation skills for successful delivery of engaging content Strong verbal communication skills Ability to judge and manage contentious and sensitive situations Ability to set and manage own priorities, manage time well and juggle multiple priorities effectively Ability to develop and maintain strong working relationships with key staff at all levels Team player with flexibility to support delivery of an excellent communications service Strong administrative skills Person Specification Qualifications Essential Educated to degree level in communications or journalism-related subject, or equivalent level work experience. Knowledge Essential Good knowledge of current issues affecting the NHS Excellent knowledge of social media platforms and content management systems. Knowledge of accessibility requirements for digital content Understanding of the need for strictest confidentiality Experience Essential Experience of writing for a range of audiences, including staff, external stakeholders and the public Experience of working in a high profile organisation and fast-paced communications environment Experience of developing effective relationships with internal and external stakeholders Experience of using digital and social media to engage with audiences Experience of organising high-profile events to staff and / or stakeholders Experience of working to tight deadlines in a high-pressurised environment Skills Essential Ability to communicate information in a professional, engaging, accurate and readable manner in a variety of formats, including digital content, newsletters, news stories, and targeted at a range of audiences Demonstrable technical knowledge of IT systems and software programmes including: oOffice 365 programmes oGraphic design software eg Canva, Adobe InDesign oVideo editing software eg Adobe Premiere Pro oPhoto editing software eg Photoshop oWebsite content management systems and content creation software Creative and idea generation skills for successful delivery of engaging content Strong verbal communication skills Ability to judge and manage contentious and sensitive situations Ability to set and manage own priorities, manage time well and juggle multiple priorities effectively Ability to develop and maintain strong working relationships with key staff at all levels Team player with flexibility to support delivery of an excellent communications service Strong administrative skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Medway NHS Foundation Trust Address Medway Maritime Hospital Windmill Road Gillingham ME7 5NY Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)