Contract: 12 Month Fixed Term
About the Role
As a Colleague Relations Advisor, you will be responsible for delivering a proactive HR service to our Pet Care Centres (across the UK). This role is challenging, busy and very rewarding and you will be joining a team who are energetic and focused on achieving the highest standards and exceeding our consumers’ expectations.
Key Responsibilities
* Provide timely, professional HR advice to Line Managers particularly on policies and procedures, with a commercial mindset at the heart of everything you do. This will be mainly telephone based and in written format via email but could also be face to face where required.
* Take responsibility for your own Colleague Relation cases and work as a team to proactively case manage based on priority and risk to the business to ensure that the right support is in place, at the right time, and concluded appropriately.
* Promote HR best practice whilst carefully balancing recommendations, and commercially viable options to support their own individual business circumstances and performance.
* Coach and support Line Managers who are involved in Colleague Relation cases to ensure they fulfil their role effectively.
* Attend complex hearings/meetings to offer advice and note-taking if required - MS Teams to Face to face.
* Check and advise on outcome letters for individual cases whilst supporting and upskilling those who are overall responsible for producing them...