Customer Service Assistant - Join Our Team!
At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Customer Service Assistant, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. This is a fixed-term contact until 31/10/20025, working4 on/4 off, on aday/night shift rotation, 6am-6pm & 6pm-6am (42 hours p.w).
Key Responsibilities:
* Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
* Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
* Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
* Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
* Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
* Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
* Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
* Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
* Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
* Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.
Who You Are:
* Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
* Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
* Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.
* Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.
* Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.
Skills & Experience:
* Excellent communication and customer service skills.
* Strong multitasking abilities – able to handle multiple duties and stay organized.
* Effective complaint resolution skills, ensuring customer satisfaction.
* Punctual with good time management.
* Previous customer service or parking experience is a plus, but not essential – full training will be provided.
Additional Requirements:
* Knowledge of health and safety protocols.
* A proactive, solution-focused mindset with the ability to work both independently and as part of a team.
If you’re passionate about customer service, thrive in a dynamic environment, and want to make a difference, we’d love to hear from you. Apply today and join our team at National Car Parks!
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