Job summary
To process all applications for access to medical records in line with the Data Protection Act 2008, the Access to Health Records Act 1990 and the General Data Protection Regulation (UK GDPR).
Main duties of the job
1. Telephone and email liaison with internal and external contacts to the department who are making enquiries regarding obtaining medical information.
2. Liaising with all grades of staff internally and externally, other hospitals, patients/relatives, police, local authority and solicitors.
3. Have a basic understanding of the General Data Protection Regulation and Access to Health Records Act 1990 in terms of the safe legal handling of access to records requests.
4. Have sound knowledge of the Trust's Medical Records Department and retrieve medical records and x-rays for access.
5. Support the verification and processing of requests received and respond back to public enquiries via telephone, email or post.
6. Undertake data entry of information onto relevant Trust databases, compiling and sending out letters.
7. Undertake accurate photocopying/scanning and/or extraction of computerized records where appropriate to support Subject Access Requests (SAR).
8. Support the review of requests prior to sending to the requestor to ensure they meet statutory standards.
9. Sorting and distributing mail.
10. Support the department and Trust's digital transformation.
11. Support colleagues wherever necessary in demonstrating own activities to new or less experienced employees.
12. Any other duties in the Subject Access team as required.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire and West Cheshire and Chester. The Trust provides high-quality planned and emergency care, cardiac, critical care, child health, maternity services, and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Person Specification
Qualifications
Essential
* Good standard of education to GCSE level or equivalent, including Maths and English.
Desirable
* Understanding of patient confidentiality and Data Protection Laws/Regulations.
* Willingness to undertake professional development.
Experience
Essential
* Good knowledge of Microsoft applications (word processing, spreadsheets, and email).
* Excellent communication and interpersonal skills, verbal and written, numeracy and literacy.
* Good organisational skills.
* Working knowledge of IT systems, internet applications, and ability to learn quickly.
* Previous experience in an office environment including using photocopiers/scanners.
Desirable
* Experience of working in an admin role in a healthcare environment.
Occupational Health Requirements
Essential
* Good attendance record.
* Occupational Health cleared to perform the duties of the role.
* Ability to perform a wide range of duties according to the Job Description.
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Leighton Hospital
Middlewich Road
Crewe
CW1 4QJ
Employer's website #J-18808-Ljbffr