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* Maintaining & ensuring all Demo, Sales & Training Tills are set up/configured/ tested as per Google Client Specification and sent out in a timely manner.
* To support the Client Services Team with Client activity from supporting Projects with internal administration, configuring, user acceptance testing and sending out of peripherals (Hubs), Training and After Sales support.
* To work on any projects assigned to the given specification and within the time frames specified. i.e. Functionality releases/ Webinars/Maintenance & updating of User Training Guides & EPR Performance Trackers.
* To undertake sales research on new potential clients, mystery shopper visits etc.
* To work on new client project roll outs with the Project Team, setting up and completing all relevant administration tasks, ensure effective communication throughout.
* To support new client training and Handholding with the shops as part of the hand holding process.
* To conduct review calls (if required by the client) after each install to see how the shops are doing and deal with any queries and identify and further training needs.
* To work in the Dorking office at least once a month to learn from the Help Desk environment and to work with the Client Services Managers on client development requests.
* To manage and develop your own client accounts (this will happen as you build confidence in the role).
* To assist in general Hardware & Database administration -i.e. Yearly budgets, set up new departments, Purchase Orders/ Order Confirmations etc.
* There will be additional tasks assigned as required from time to time.
Responsibilities
* Maintaining & ensuring all Demo, Sales & Training Tills are set up/configured/ tested as per Google Client Specification and sent out in a timely manner.
* To support the Client Services Team with Client activity from supporting Projects with internal administration, configuring, user acceptance testing and sending out of peripherals (Hubs), Training and After Sales support.
* To work on any projects assigned to the given specification and within the time frames specified. i.e. Functionality releases/ Webinars/Maintenance & updating of User Training Guides & EPR Performance Trackers.
* To undertake sales research on new potential clients, mystery shopper visits etc.
* To work on new client project roll outs with the Project Team, setting up and completing all relevant administration tasks, ensure effective communication throughout.
* To support new client training and Handholding with the shops as part of the hand holding process.
* To conduct review calls (if required by the client) after each install to see how the shops are doing and deal with any queries and identify and further training needs.
* To work in the Dorking office at least once a month to learn from the Help Desk environment and to work with the Client Services Managers on client development requests.
* To manage and develop your own client accounts (this will happen as you build confidence in the role).
* To assist in general Hardware & Database administration -i.e. Yearly budgets, set up new departments, Purchase Orders/ Order Confirmations etc.
* There will be additional tasks assigned as required from time to time.
Key results/objectives:
* All kit is maintained to a high standard, is all correct and where it needs to be when required by the Directors or Client Services Managers.
* Projects are completed to a high standard of work within the time frames given.
* Training is conducted at a high professional standard and the client is happy with the service provided.
* Research is conducted, mystery shop visits conducted, new clients sign up to EPR Touch.
* Clients are happy, accounts managed & the feedback from Clients is that of a consistent high standard.
* Your personal development targets are achieved.
About You:
* The ideal candidate would be inquisitive and eager to learn.
* You will ideally be from a customer facing background and are happy to engage with clients from day one.
* You are confident and are a great communicator!
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