Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.
Duties will include:
1. Importing of new instructions
2. Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
3. Processing of work completed by Agents
4. Handling telephone calls from Debtors, Agents, Clients and other organisations
5. Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default
6. Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
7. Providing various statistical reports, management information and returns for clients
8. Ensuring duties are carried out in accordance with the documented procedures
9. Processing Trace and Investigation requests as and when required for Agents enquiries
10. Handle and process Out of Area cases
11. Undertake Emergency Procedure checks
The ideal candidate:
12. Have excellent communication skills – written and oral
13. Effective negotiation skills
14. High standard of literacy and numeracy
15. Ability to interpret and apply legislation
16. Ability to work under pressure and to tight deadlines
Hours of Work:
8.30am – 5pm Monday to Friday
Permanent position for the successful applicant