Join us as a Complex Claims Adjuster to grow your experience in handling complex claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
About the role:
• To actively support the Personal Accident Claims function in attaining its
objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit.
• Contribute to the department achieving its overall objectives through ensuring delivery of a customer focused service whilst operating within a legal regulatory framework.
How you’ll make an impact:
• Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and
against policy conditions.
• Develop and maintain technical and soft skills to enable accurate assessment
and reserving of complex claims in accordance with specific best guidelines and specified authority limit.
• Promote compliance with best practice for all aspects of claims assessment within personal accident adhering to the specific procedures and processes that
are applicable to Corporate and Direct policies.
• Actively promote and demonstrate the principles of Treating Customers Fairly in
claims handling. Reinforce the FCA and internal Complaints procedures and the application in dealing with disputed claims.
• Proactively identify and review suspect/fraudulent claims using the key fraud
indicators.
What you’ll need to succeed:
• Previous Accident & Health or Personal Accident claims experience
• Policy language skills enabling accurate and consistent policy wording interpretation
• A basic knowledge of legal/regulatory and litigation procedural requirements
• Strong verbal and written communication skills
• Time management – ability to handle multiple priorities, organize work and meet deadlines.
• Attention to detail and the ability to problem solve
• Strong customer service and negotiating skills
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)