Leasing Associate Fixed Term Contract (11 months)
Dockside, Leith, Edinburgh
Start Date: July 2025
About Us
Dockside is owned and managed by Goodstone Living (GsL) and its investors. GsL is a UK-based residential investment management company founded in 2020, specialising in acquiring, developing, managing, and operating high-quality rental properties in London and key regional cities. GsL works on behalf of institutional capital partners.
The senior management team brings extensive experience in the UK residential sector, particularly in development and operations, with ownership shared by Macquarie Asset Management and Senior Management.
Native Communities, one of the UKs fastest-growing BTR and large-scale mixed-use operators with over 4,000 units under management, has been appointed as Goodstone Livings Operating Partner to oversee Dockside. Known for delivering outstanding customer service and maximising rental growth, Native Communities is dedicated to operational excellence and is on an ambitious journey to continue its growth across the UKbuilding a reputation for delivering fantastic service to both investor clients and residents.
Summary of Position
As the Leasing Associate, you will be responsible for delivering the execution of Goodstones leasing strategy on a 373-unit Build to Rent (BTR) scheme located in Leith. This role involves completing day-to-day leasing activities such as: Pre-qualifying applicants. Booking and completing viewings. Maximising rental values to meet leasing goals and the schemes business plan
You will be one of the ambassadors of the schemes brand and responsible for delivering exceptional customer service, upholding the developments reputation within the local community. Work closely with the Leasing Manager and other team members to deliver a seamless and high-quality lettings experience for customers, ensuring professionalism and attention to detail throughout the process.
Maximise conversion rates by efficiently managing enquiries, scheduling viewings, and guiding prospective tenants through the leasing process with outstanding customer service. Support the Leasing Manager in achieving and exceeding leasing targets, resident retention goals, and successful lease-ups through proactive engagement and thorough follow-through. Provide valuable input into marketing initiatives, contributing creative ideas to enhance service delivery, campaign effectiveness, and the scheme's market presence. Maintain up-to-date knowledge of the competitive landscape to ensure that Dockside outperforms market benchmarks in terms of amenities, pricing, and service delivery. Oversee the accuracy and efficiency of data processing within the CRM system, ensuring compliance with all legal and operational requirements throughout the leasing journey. Contribute to social media marketing initiatives driven by our Operating Partner.
Revenue performance, average rent, monthly occupancy, performance versus business plan.
As a brand guardian, ensure all output is on-brand, meets objectives, and is consistent across all marketing channels. Review marketing channels to ensure consistency and report any functional inconsistencies that impact the customer experience. Join and contribute where appropriate to weekly marketing meetings between Goodstone and Native. Maintain accurate records of legal compliance at all times within the leasing journey.
Apply strong negotiation skills to secure lease agreements that meet or exceed business objectives while delivering a positive tenant experience. Handle inquiries, feedback, and concerns from potential and existing residents with professionalismensuring swift resolution and maintaining Dockside's positive reputation. Act as a key point of contact for applicants, providing tailored support and solutions to guide them from initial inquiry to tenancy agreement.
Ensure all lettings activities comply with relevant property legislation, including tenant deposit protection, right-to-rent checks, and health and safety regulations. Stay updated on changes in property law and industry standards, implementing necessary adjustments to policies and procedures.
Enhance community engagement by collaborating with the Leasing Manager and wider property team to deliver resident-focused events and communication strategies aligned with Docksides social value goals. Drive online reviews and recommendations by consistently meeting resident expectations and fostering a strong sense of community.
Actively contribute to a collaborative and goal-oriented team environment, offering support to colleagues to ensure collective success. Assist in onboarding and mentoring new team members, sharing expertise to help them integrate and perform effectively.
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