R1SE - HEAD OF SPA
We are currently recruiting a Spa manager to join our team onsite at R1SE Fitness & Wellbeing, situated within the modern and stylish Hilton Bournemouth hotel. This role presents an exciting opportunity for individuals who resonate with the holistic experience offered by R1SE Fitness & Wellbeing, which encompasses a gym, studio, a pool with a steam room, sauna and bubble, alongside four spa treatment rooms.
The ideal candidate will be a strong lead of the spa therapy team, pro-actively managing the treatment diary across all platforms. As well as deliver exceptional treatments and customer service and infuse creativity into strategies for growth.
Responsibilities include:
* Leading and motivating a team of R1SE Spa beauty therapists, overseeing training, team building, and completing therapist weekly rotas.
* Understand the client, from members, hotel guest and spa day guests.
* Build rapport with team members to work cohesively and supportively from the start to the end of the customer journey.
* Ensuring consistent high-quality customer service.
* Performing beauty treatments to the highest standards, with a minimum NVQ level 3 qualification.
* Collaborating with management to enhance sales and revenue generation.
* Managing spa bookings across all platforms, including online travel agent portals and ensure the smooth running of day-to-day operations.
* Weekly and monthly forecasting of spa revenue with strong action plans for growth.
* Participating and hosting in regular team meetings to facilitate effective communication amongst the team to ensure all areas know and understand the spa offerings.
* To have a thorough understanding of all services within R1SE Fitness & Wellbeing.
* Handling reception duties as required, including answering queries, booking appointments, and advising customers on available treatments, memberships and other offerings within R1SE.
* Upholding health and safety standards for guests and employees.
* Assisting the manager in optimising team efficiency and maintaining operational standards according to company SOP Manual.
Essential Qualifications/ Skills/Experience:
* 3 years of Beauty therapist experience
* Certification: NVQ Level 3 Beauty Therapy (required)
* Experience in leading teams advantageous
* Ability to effectively manage people
* Creativity for new ideas, engagement and offerings
* First Aid and Pool Plant Certificates advantageous
* Ability to build professional relationships with members and employees.
* Very customer focused.
* Ability to plan and organise effectively.
* The ability to manage situations and problem solve effectively.
* Have excellent command of written & spoken English
* Preferably Elemis Trained
Job Types: Full-time - 37.5 hours a week, Permanent
Pay: £13.70 per hour
Benefits:
* Canteen
* Discounted or free food
* Employee discount
* Use of R1SE facilities
Schedule:
* 8 hour shifts
* Weekend availability
Experience:
* Customer service: 1 year (required)
* Elemis: 1 year (preferred)
* Team Leader: 1 year (required)
Licence/Certification:
* Level 3 Beauty (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: HT
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