Customer Experience Executive - Morning Shift (6am-3pm) Location: Based in our Galeta HQ - Farringdon About Us Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK. Role Overview Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth. Responsibilities Efficient order processing and management. Nurture and expand key customer accounts. Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards. Meeting with customers – to help grow accounts. Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes. Exhibit ambition with a readiness to embrace growth within the company. Ideal Candidate: Essential Skills Strong verbal and written communication skills. Tech-savvy, especially in sales and order processing systems. Attention to detail and a meticulous approach to tasks. Self-starter with a drive for continuous personal and professional growth. Nice-to-Have Skills Experience in the bakery or food industry. Proven excellence in customer service. Willingness to explore and contribute to various company departments. SQL skills for data management and analysis. Commercial acumen to understand and drive business growth. Passion for premium bakery products. Why Join Galeta? Impactful work in a growing company. A culture of innovation and excellence. Opportunities for advancement and professional development. Engage with high-quality, NPD and EPD of our well-loved products. Part of an environmentally driven company with strong sustainability manufacturing credentials. Free pastries in the office Additional info 06.00am - 15.00pm, office-based. 5 shifts a week Monday- Sunday organised through rota. 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team. Must have the right to work in the UK. Job Type: Full-time Pay: £30,000.00-£32,000.00 per year Work authorisation: United Kingdom (required) Apply Now: Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector. Application question(s): What do you think makes a good customer experience? What do you do when you're faced with a question or problem you don’t have an immediate answer to?