Job Advert: Out-of-Hours Manager
Company: Ground Up Property Services
Location: Office-Based Kenilworth
Hours: Saturday and Sunday 9:00 AM – 5:00 PM, Three Weekdays 2:00 PM – 10:00 PM with 2 days off in the week
Ground Up Property Services is seeking a dedicated and experienced Out-of-Hours Manager to lead our out-of-hours team and oversee the smooth running of operations for a new and exciting contract. This office-based role combines team leadership, workflow management, and client relationship development, making it a pivotal position within the business.
Key Responsibilities:
* Team Leadership: Oversee and support the out-of-hours team, ensuring workflows run efficiently and staff have the guidance they need.
* Operational Management:
* Monitor and manage job workflows, ensuring timely completion and client satisfaction.
* Address and resolve issues that arise during shifts to maintain seamless operations.
* Manage the handover process, including closing down day jobs and preparing for the next day.
* Respond to emails and manage the out-of-hours inbox effectively, ensuring timely and professional communication.
* Client Interaction:
* Prepare and send client reports, providing updates on job progress and completions.
* Quote for jobs in-house with accuracy and efficiency.
* Build and maintain strong relationships with clients to ensure satisfaction and trust.
* Part of an on out of hours call rota for job management and referral point along with stepping in for sickness and absence
* Business Development:
* Bring on board new customers, fostering positive relationships from the outset.
* Develop and nurture existing client relationships, identifying opportunities for additional business.
* Continuous Improvement: Identify areas to improve processes, workflows, and team operations, providing feedback to senior management.
Skills and Experience Required:
* Proven experience in a management or supervisory role, ideally within a service desk or property maintenance environment.
* Strong organisational and multitasking skills, with attention to detail.
* Excellent communication skills, both written and verbal, with a focus on customer service.
* Experience in business development and maintaining client relationships.
* Proficiency in IT systems, including job management software (training provided for specific systems).
* A proactive problem-solver who can think quickly and remain calm under pressure.
* Flexibility and availability to work the specified hours, including weekends.
What We Offer:
* Competitive salary and benefits package.
* An office-based role within a growing and dynamic company.
* Full training and ongoing support to help you succeed.
* Career development opportunities and the chance to play a key role in company growth.
If you’re a motivated and organised professional with a passion for team leadership and client satisfaction, we want to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£45,000.00 per year
Benefits:
* Company pension
* On-site gym
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Every weekend
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person