Are you looking for a new challenge in the New Year?
Make a splash this New Year by diving into an exciting new career in customer service at Victorian Plumbing! Are you passionate about helping others, solving problems, and creating exceptional experiences? We're on the lookout for enthusiastic individuals who can make our customers' day flow smoothly. If you're eager to experience fresh challenges and professional growth, this opportunity could be the perfect fit for you. Apply today and take the plunge into a fulfilling career that makes a difference! January start dates available!
Shape Your Customer Service Career at Victorian Plumbing!
Do you thrive on building positive customer experiences? Are you passionate about problem-solving and exceeding expectations? Then we want YOU on our award-winning Customer Service team at Victorian Plumbing!
Make a Splash in a Supportive Environment
We're looking for enthusiastic individuals who share our commitment to exceptional customer service. You'll play a pivotal role in ensuring every customer interaction is positive and memorable. Our friendly and supportive team environment will empower you to develop your skills and build a rewarding career.
What Makes a Splash Here?
* Varied Schedule: Maintain a healthy work-life balance with our 4-week shift rotation offering predictable hours.
* Stellar Benefits Package: Enjoy a competitive salary, monthly bonuses, generous annual leave (increasing with tenure!), and a comprehensive health and wellbeing package, including free on-site gym facilities, healthcare cash plans, and an employee assistance programme.
* Career Progression Opportunities: We're passionate about helping our colleagues grow! Explore exciting opportunities to advance your skills and build a successful career with us.
* Fun & Rewarding Perks: Unwind with free tea & coffee, subsidised fresh food options, and high street discounts at your favourite brands!
* Thriving Culture: Be part of a team that fosters collaboration, recognition, and a genuine sense of belonging.
You'll Make a Difference By:
* Building rapport and engaging with customers via phone, email, and live chat.
* Championing customer satisfaction by exceeding expectations and resolving enquiries effectively.
* Staying current with our products, services, and policies to provide expert advice.
* Collaborating with the team to identify and share best practices.
* Working collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
* Demonstrating exceptional communication and interpersonal skills, with a focus on active listening and empathy.
* Maintaining accurate records within our systems.
Do you have what it takes to BOSS your Career with us?
We're seeking individuals with experience in a contact centre or customer service environment. You'll be computer literate with a knack for multitasking and navigating various systems. Most importantly, you'll possess a genuine passion for helping others and a desire to create positive customer experiences.
Ready to join our vibrant team? Apply today!
Location: Victorian Plumbing, Sustainability Way, Leyland, Lancashire, PR26 6TB
Salary: £24,770.32 Per Annum
Start Date: Monday 27th January 2025
Working Hours: 40 per week
Monday - Friday on a rotation of shifts between the hours of 08:00 and 18:00*
Example:
Week One: 08:00 - 16:30
Week Two: 09:30 - 18:00
*Our Skelmersdale contact centre is buzzing with activity! Where we’re open on weekdays from 8 a.m. until 9 p.m., and we keep the energy going on weekends too (colleagues usually work just one weekend out of every four). As for our Leyland contact centre, we’re starting with slightly different hours, as detailed above, but stay tuned! Business needs might lead to changes, and if they do, we’ll make sure to give our colleagues plenty of notice.
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