Job Description
Title: International Customer Service
Hours: 30 hours per week 6hrs per day
Contract: 12 Month Maternity Cover
Location: Cheadle, SK8
Role and responsibilities:
* Work within a busy export customer service team dealing with a high volume of customer enquiries and orders via email.
* Take full ownership of customer orders from start to finish. Check stock availability, enter orders accurately on the system, inform customer of any potential issues with supply, invoice in a timely manner when order has dispatched.
* Facilitate strong relationships with suppliers, vineyards, and producers and ensure they understand what we require from them to deliver our promises to our customers.
* Maintain relationships with existing customers and establish relationships with new customers.
* Ensure correct export documentation is supplied for customs clearance.
* Work closely with the sales team to ensure you understand their customers in depth.
* Support sales team where required so that they are free to actively pursue selling opportunities.
* Work cross functionally with other departments within the business especially finance to ensure pricing / invoicing claims and credits are resolved quickly to reduce the impact on possible outstanding debt.
* Maintain customer pricing databases in the system.
* Be on hand to help with organising and shipping samples via courier. Produce relevant documentation.
Candidate requirements:
* Exceptional customer service skills.
* An excellent telephone manner and be confident to pick up the phone and talk through issues when email is not timely or appropriate.
* Excellent communication skills including the ability to write and speak articulately, understanding that many of our supply partners speak English as a second language.
* Outstanding attention to detail.
* Ability to multitask and be able to absorb information via different channels.
* Strong admin skills.
* Thrive as part of a team but also be able to work proactively on your own initiative.
* A problem solver: provide solutions and prevent reoccurrence.
* Determination with a ‘can do’ mindset. Willingness to go the extra mile.
* Good organisation skills.
* Ability to prioritise workload and work under pressure.
* Computer literate with good Microsoft Office Skills.
* Willingness to embrace change and learn new skills.
* Commercially focused.
* Background in export desirable but not essential.
* Languages essential (ideally French)