WHO ARE WE? Amphenol Sensors, with its portfolio of industry-leading brands—Thermometrics, NovaSensor, Telaire, Protimeter, and Kaye—is an industry-leading designer and manufacturer of sensors for transportation, industrial, and medical applications. Our customers seek our custom products to solve their hardest challenges, relying on our domain expertise, rapid customization, world-class manufacturing capabilities. Amphenol Sensors is a subsidiary of the Amphenol Corporation, a member of the Fortune 500 (NYSE:APH). Established in 1932, Amphenol has pioneered innovation in electronics for nearly a century. Amphenol is the central hub of cutting-edge electronic solutions across virtually every end market, including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Defense, Mobile Devices, and Mobile Networks. Our unique, decentralized organizational structure fosters entrepreneurial leadership and drives excellent performance. We manage locally, enabling us to move at the speed of a small business, with the financial stability and global resources of an industry-leading, international company. ABOUT THE ROLE To work closely within the Customer Care Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers. LOCATION Onsite - Taunton, England, UK ESSENTIAL FUNCTIONS Responsible for execution of customer order process (order handling, booking, PO verification etc) Provide pricing and delivery information to Amphenol Sensors Sales Account Managers and customers, using established quotations processes and tools Develop product, application, and supply chain expertise to assist in supporting customer’s product and delivery needs Support new accounts and credit terms applications using processes and tools Work with Sales Account Managers to support Sales Exhibitions Dealing with telephone and email enquiries from internal and external customers Creating and maintaining filing systems, both electronic and manual Distribution of incoming mail for the site and management of outgoing mail QUALIFICATIONS 5 GCSEs (A – C) desirable NVQ in Customer Service - desirable At least 2 years’ experience in a sales/customer service office environment essential A confident user of the Microsoft Suite Use of Infoflo is desirable, but training will be given Create and maintain relationships with customers, ensuring adequate order coverage for Top Customer Accounts; preferably by telephone but following up with email confirmation Create and maintain relationships with internal customers/account managers and offering assistance where needed Consistently apply problem solving/decision making skills, and relationship management skills, to achieve the highest level of customer satisfaction Effective communicator Ability to work well within a team Ability to manage and organize own workload ensuring deadlines and priorities are met Ability to work effectively under pressure Positive, can-do attitude and approach to all situations and problems. Be trusted and able to deal with work of a confidential nature. Commitment to extend working hours when required Due to the varied nature of the role, candidates should be able to work on their own initiative, be organized and have a positive and proactive attitude towards work Fluent in English (verbal & written) essential WHY JOIN OUR TEAM? PEOPLE – We have the best people, over 1,700 of them across the globe who collaborate to bring our customers world class sensing solutions Our culture is friendly, collaborative, and focused on serving our customers. We offer competitive benefits, retirement savings, generous paid time off, and more INNOVATION – We are passionate about designing and building sensors We believe that innovation comes from applying deep expertise to new problems. Most of our products are custom, and our customers rely on us to deliver value in our solutions. Across our organization, we encourage trying new things, making informed bets, and taking personal ownership to see changes through. EXCELLENCE – Not every manufacturer can lay claim to industry-leading performance. Our products offer the best value to our customers. We seek excellence in our performance, continuously improve, and deliver outstanding results. We make it happen SUSTAINABILITY - We are committed to sustainability, and it is the core of our business. Our products are enabling revolutions in eMobility, energy efficient buildings, smart agriculture, and more. We match this commitment to sustainability in our purpose with sustainability within our own operations, prioritizing investments in our people, our environment, and the communities in which we work.