NYX HOTEL EDINBURGH: THE PLACE TO BE - OPENING MAY 2025
NYX Hotels, part of the Leonardo Hotels (formerly Jurys Inn) brand, is arriving in Edinburgh! Our luxury lifestyle hotel is located right where its all happening; in Edinburghs city centre, blending the rich history with contemporary, upscale living. The newly-built hotel offers a stylish restaurant, chic bar, state of the art gym and 125 stunningly-curated bedrooms.
Were all about giving laidback luxury: NYX is THE destination! Our NYX teams (we call them City Lovers) are a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel.
As a Rooms Division Manager, you will be in charge of the Housekeeping, Front of House, Maintenance and Guest Relations teams to ensure Hotel Operations run like a clockwork. You will be leading your team of Managers to ensure all guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role! You are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience. The Rooms Division Manager will also be required to ensure that all operational, quality, and administrative functions are carried out correctly.
What you can expect:
* Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develop specific goals and plans to prioritize, organize, and accomplish your work.
* Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Promote and facilitate regular on-going communication among department heads to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
* Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
* Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Supervise and manage employees on day-to-day operations
* Empower employees to provide excellent customer service.
* Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge.
* Managing and implementing change
* Review Health & Safety records regularly and prepare for audits
Some of the perks our colleagues enjoy include:
* Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of!
* Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
* Meals on duty
* Talent referral scheme: earn yourself a bonus for recommending a friend to join us
* We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
* The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
What we are looking for:
* Previous experience as a Head of Department in a busy boutique or lifestyle 4 star hotel
* A passion for leading a team covering all areas of Rooms Division including Front Office, Guest Relations, Maintenance and Housekeeping.
* High standards of guest care and the ability to promote those standards within the Rooms Division departments.
* The ability to influence and inform people at all levels of the business.
* Confidence in advising the Senior Team as to the management and performance of the department.
* Experience of working with budgets, cost control and revenue management.
* An in-depth understanding of competitor analysis, market sector activity and revenue strategy.
* Previous experience in a hotel pre-opening is ideal but not essential.
Why come join us as a Rooms Division Manager?
We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the NYX team, youre part of the whole Leonardo Hotels community and its our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our People Programme and Passion 4 People Leonardo Culture workshops.
To develop vital business and people skills we offer an 8-month Fast Forward Programme, or if the time is right our longer-term Accelerate Programme will prepare you for your first DGM or Operations Manager role! Accelerate develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us!
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