Site Address: Unit 9C, Cambridge Services, A14 Junction 24, Cambridge, Cambridgeshire, CB23 4WU
Qualifications:
Management: 2 years (required)
Hospitality: 1 year
Reports to: Franchisee
Position Summary
You are the Captain of the Ship. You are responsible for ensuring consistency of food standards, excellent service, and maintaining the cleanliness and condition of the Restaurant. You are accountable for achieving the store’s sales and profit by maintaining ideal costs of all the restaurant’s expenses, including proper preparation of weekly rosters without sacrificing the customers’ experience. It is your responsibility to keep your people motivated and create a cheerful professional working environment that will keep our customers wanting to return to German Doner Kebab.
Duties and Responsibilities
* Oversees and manages all areas of German Doner Kebab Restaurant
* Ensures guest service exceeds company standards and strong guest satisfaction is maintained
* Responds efficiently to guest complaints and takes appropriate action to solve the problem
* Enforces and ensures the best quality of products possible are served
* Organizes and supervises shifts to ensure both team and guest satisfaction
* To be duty manager on a rotation basis (role shared with supervisors)
* Coordinates the entire operation of the restaurant during scheduled shifts
* Completes all necessary daily reports at the end of each shift
* Manages team welfare and provides them with regular feedback
* Ensures that all employees adhere to the company uniform standards
* Organizes and supervises the shifts of kitchen, dining, and counter staff
* Meets and greets all customers where possible and role models exceptional customer care
* Takes a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment
* Maintains high standards of quality control, hygiene, and health and safety
* Trains and develops team through strong, well-organized training and ongoing operational feedback
* Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
* Nurtures a positive working environment and leads by example
* Supports the supervisors and colleagues at peak times and undertakes any operational duty which might be reasonably required to ensure customer expectations are met
* Ensures GDK team are always well-groomed and smart ready for work
* Estimates consumption, forecasts requirements, and maintains stock inventory to ensure product availability and minimum product wastage
* Monitors and ensures compliance with food safety and health & safety rules and regulations
* Controls costs and minimizes waste to ensure profitability of the restaurant
* Successfully promotes and publicizes the GDK brand
* Analyzes and plans restaurant sales levels and profitability
* Organizes marketing activities, such as promotional events and discount schemes
* Monitors all restaurant operations and initiates corrective actions
* Leads all financial areas including sales growth, cost management, and profit growth
* Takes responsibility for the business performance of the restaurant
* Prepares reports at the end of the shift/week, including team control, food control, and sales
* Creates and executes plans for sales, restaurant profit, and staff development
* Sets budgets and/or agrees them with the franchisee
* Checks stock levels and orders supplies
* Prepares cash drawers and provides petty cash as required
* Helps in any area of the restaurant when circumstances dictate
* Attends any training or meetings as and when required by German Doner Kebab or the Franchisee
* Performs any other duties as designated by the Franchisee due to business demands
* Takes responsibility for and ensures the security of a German Doner Kebab Restaurant
* Works with supervisors to coordinate all aspects of stock deliveries and keeps accurate records
* Regularly collaborates with GDK and the Franchisee to ensure the monthly accounts are accurate
* Administers and maintains the German Doner Kebab PMC system
* Monitors the stock storage areas, ensuring they are secure, neat, and clean
* Collaborates with the supervisors to ensure tight stock control and budgeted margins are achieved
* Monitors daily ordering to ensure that stock levels are maintained and orders are placed in a timely manner
* Monitors the training of restaurant staff including holding periodic performance reviews
* Leads and complies with maintaining high standards of food quality
* Promotes and follows legal responsibilities and requirements associated with the business
* Maintains a local authority food safety certificate (i.e., scores on the doors 5 stars) and checks all areas of the restaurant to ensure compliance with the EHO and fire safety officers
* Has a good working knowledge of all equipment and efficiently takes care of preventative maintenance.
Business Relationships within the Restaurant
* Team members and Supervisors
* Store Management Team
* Guest/Delivery drivers
* Franchisee
Qualifications
A qualified candidate for the position of a Restaurant General Manager should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
* Proven working experience as a Restaurant General Manager
* Demonstrated experience in customer service management
* Extensive food knowledge
* Computer literacy and familiarity with restaurant management software
* Strong leadership, motivational, and people skills
Apply for Restaurant General Manager - Cambridge, Cambridgeshire
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