SF Recruitment are working with a growing business based in Wolverhampton who are looking for an Office Administrator / Customer Service Advisor to join the small team.
Salary: £25,000 - £30,000 DOE + Bonus
Hours: Monday to Thursday 8.30am - 5pm. Friday 8.30am - 12.30pm.
We are seeking a dynamic and organised Office Administrator to join our team. The ideal candidate will have a varied role, covering Customer Service, Sales Administration, General Administration, Marketing, and Purchasing. If you are a proactive individual with strong multitasking abilities, we'd love to hear from you!
While proficiency in Mandarin is an advantage, it is not essential.
Key Responsibilities
1. Customer Service
o Provide professional and friendly support to customers via phone, email, and in person.
o Handle customer enquiries, complaints, and feedback effectively and efficiently.
o Maintain accurate records of customer interactions and ensure follow-ups are completed.
2. Sales Administration
o Process orders, invoices, and payments in a timely manner.
o Coordinate with the sales team to ensure accurate tracking of leads and sales.
o Maintain up-to-date records in the CRM system.
3. General Administration
o Manage office supplies and maintain a well-organised office environment.
o Organise meetings, appointments, and travel arrangements.
o Prepare reports, presentations, and correspondence as needed.
4. Marketing
o Assist in the creation and distribution of marketing materials, including emails and brochures.
o Help organise events, trade shows, and other promotional activities.
5. Purchasing
o Source and liaise with suppliers to ensure cost-effective purchasing.
o Place and track orders, ensuring timely delivery of goods and services.
o Maintain accurate purchasing records and manage supplier relationships.
Person Specification
1. Strong organisational skills with the ability to prioritise tasks effectively.
2. Must have previous Admin / Customer Service experience.
3. Excellent written and verbal communication skills.
4. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems.
5. A positive attitude and strong team-working skills.
6. Attention to detail and a commitment to accuracy.
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