Who You Are You are an individual with essential experience working in customer-facing environments, capable of writing reports, using databases efficiently, and providing comprehensive administrative support. Demonstrated ability to solve problems, prioritize workloads, and work constructively in teams is key. You possess a fundamental knowledge of social housing roles, financial management systems, statutory timescales, and Health and Safety requirements. Excellent communication skills are essential, as you will interact with diverse groups, and proficiency with ICT and Microsoft Office applications is necessary. Your educational background includes GCSE English and Maths, with a preference for NVQ Level 3 qualifications or equivalent. You are committed to continual professional development and demonstrate awareness of team priorities. What the Job Involves As a Housing Business Support role, you will assist Neighbourhood Managers and Officers to deliver top-notch housing management and ASB prevention services. You will manage all aspects of administration for tenancy management, estate management, and anti-social behavior. Your responsibilities include supporting service plans, managing council-owned garages, handling tenancy sign-ups, and processing mutual exchanges. You will maintain accurate records of tenancy audits, manage council house recharges, and ensure accurate reflection of tenancy changes in the Capita database. Office management, including telephone and correspondence handling, is integral, as is maintaining high standards of behavior and fulfilling Health and Safety requirements. You will administer KPIs and ensure efficient collaboration with contractors. Your role is critical during periods of team transition, supporting the business during temporary staff replacements and assisting with permanent recruitment processes.