Exciting times lie ahead for the Royal Free London (RFL), as we start work on delivering our five-year clinical strategy and focus on our commitment to providing world class expertise and care for our communities – close to home and across the entire NHS.
The RFL’s award-winning communications department is at the heart of the trust and its four main hospitals and many satellite sites. We provide positive, proactive, honest, and timely communications and engagement. The communications team operates in a busy working environment. We serve a wide range of audiences that include approximately 17,000 staff and over a million patients who use our services every year, plus local and national broadcast and print media and GPs.
The team develops content for a number of internal communications channels, informs staff and other key stakeholders of key strategic and operational changes, manages the RFL intranet, the trust’s newly developed website and social media channels, handles hundreds of media calls every year, and oversees the design and production of patient information.
Position Overview
The trust's senior communications manager (internal) will be responsible for leading a team of comms professionals to deliver engaging, compelling, and informative messages to the RFL's staff. Internal communications are core to everything the communications department does, arming our staff with the information they need to do their jobs, and - in turn - improving the experience of our patients.
Key Responsibilities
1. Lead a dynamic team to deliver an effective internal communications and engagement service.
2. Ensure colleagues across the trust can easily access information about what is happening across the organisation.
3. Lead on internal campaigns, programmes, and relationships across the trust.
4. Balance the competing priorities that come with this varied workload.
5. Run internal projects and campaigns to deliver a transformative impact on staff culture and morale.
6. Develop, deliver, and measure stand-out campaigns in support of our strategic priorities and principles.
7. Produce staff publications, writing stylish and well-crafted internal news stories and content.
8. Work closely with colleagues from all departments to provide advice and lead on key strategic projects.
9. Role model our approach to spending a minimum of one day per week at a trust site away from our HQ, connecting with staff and developing a thorough understanding of the challenges and opportunities for our hospital and business units.
About the Royal Free London
The RFL is a large NHS trust which employs more than 12,000 staff and serves a population of over 1.6 million people across 70 sites in north London and Hertfordshire. Our mission is to be world class in terms of our healthcare services, clinical research, and teaching excellence.
The Royal Free London’s ambition is to bring the best of the NHS to every patient — no matter which of our hospitals or services they visit.
To support us to achieve this aim, the Royal Free London group was established in 2017, when we were one of four trusts selected to develop and lead a group of NHS providers to share services and resources to improve patient experience and care.
Working side-by-side with other healthcare experts, we are sharing ways of working which we know deliver the best outcomes. By working collectively, we can reduce unnecessary variations in patient care.
We have created a blueprint to deliver world-leading healthcare for all our patients, meet growing demands on our services and create a healthier future for our local communities.
We will transform the way we deliver care, in response to the needs of our patients and the way they want to access healthcare. With advances in digital technology, detailed health data, and the growing emphasis on prevention and integrated care, we have developed this plan to better meet our patients’ needs, alongside our relentless focus on providing world class care and local expertise.
Contact Information
For further details / informal visits contact:
Name: Marnie Bradford
Job title: Head of communications
Email address: marnie.bradford@nhs.net
Telephone number: 07967 595 592
In Marnie's absence, please call Ian Lloyd, director of communications, on the number above. Or email ian.lloyd@nhs.net.
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