Customer Service Manager
Reference: FEB20250283
Expiry date: 16:30, Mon, 24th Mar 2025
Location: Hereford
Job Title: Duty Manager | Location: Hereford Leisure Centre
Job Type: Permanent, Full time | Salary: £13.50 per hour
Rota: To be confirmed
Hours: Up to 30
As a Duty Manager, you are proactive, approachable, calm, and decisive. You value the potential to grow, the impact on people's lives, and the opportunity to support others and develop your team.
You are proactive, don’t sit back and wait for things to happen, and can cope under pressure when emergencies arise. You ensure a shift runs smoothly, keep your team motivated, and handle difficult conversations when needed. You will have a fixed rota to ensure work-life balance and options for progression within the organisation.
At Halo Leisure, you work for a charity contributing to the health and wellbeing of your local community while investing back into it. We offer great training and development opportunities to help employees upskill and reach their potential. Our mission is to create healthier communities by providing affordable and accessible health and leisure facilities.
As our next Duty Manager, you’ll be instrumental in ensuring customers and employees are in a centre that is safe, clean, open, and busy. You will be key in meeting the centre's objectives and be a caring role model who listens to the concerns of their team.
The Key Requirements…
1. 3 months previous management/supervisory experience either in a leisure or a service-based setting
2. Confidence to use basic IT software - Google Docs/Sheets or equivalent
3. For centres with a pool - the National Pool Lifeguard Qualification or ability to achieve this with Halo's support
Joining Halo Leisure, you’ll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites, and contribute to the success of the business.
You will be one of the key people driving the success of the centre and receive a sector-leading induction and ongoing training programme.
The Benefits and Perks…
1. Free use of our facilities (including gym, swimming, soft play, tennis, golf, and lots more!)
2. Family discounts
3. Training and Development and career progression opportunities
4. 28 days of annual leave plus bank holidays
5. Health Cash Plan
6. Enhanced maternity and paternity pay
7. Enhanced absence pay
8. Additional employer contributions to your pension scheme
9. Long service, Baby gifts, and other reward schemes
10. The chance to be nominated to receive one of our annual staff awards
11. Cycle to work scheme
The Next Step...
Following your application, you will receive an email outlining the next steps.
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