About the Role: We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as part of a team. Key Responsibilities: - Log and assign reactive calls to engineers, ensuring compliance with SLAs/KPIs. - Coordinate with site engineers to ensure timely job responses and real-time updates. - Process and manage completed paperwork, taking further action when necessary. - Communicate effectively with customers to provide job updates. - Ensure all completed calls are accurately costed according to contract terms. - Promote company services and maintain compliance through software updates. Qualifications & Skills: - Proficiency in IT, particularly with Microsoft Office. - Strong customer service skills. - Team-oriented with a drive for success. - Excellent communication and relationship-building abilities. - Desired: Administrative qualifications and industry knowledge. - Ability to work independently or as part of a team, manage pressure, and meet deadlines. - Strong attention to detail, organizational skills, and a desire for continuous learning. Working Hours: Monday – Friday, 8:00 AM – 5:00 PM Salary: Competitive, based on experience, skills, and qualifications Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday, Cycle to Work Scheme, Employee Assistance Programme.