About itas Itas in on a mission to deliver the perfect solution for their customers to empower them and give them the freedom to do what they do best. Trusted by our customers for over 20 years, itas has been built on referrals from customers and IT professionals that love the expert yet personal service we offer. Our expert teams are handpicked for their knowledge, great sense of humour and the fact that they are passionate about what they do. We invest in our people, whether that be coaching and mentoring or support with gaining professional qualifications (such as AAT) or other job specific qualifications, such as Sage product accreditations and other vocational courses, like ‘Train the Trainer ’. This has allowed us to promote from within on several occasions. Professional Services Manager To be responsible for the management of the Delivery team, ensuring the highest possible standards of solution implementation and delivery to manage products, manage risk and ensure itas meets its customer success stories targets. Provide weekly updates and overviews of the projects team to senior leadership and provide updates in team meetings when required. Building and managing relationships with partners to ensure we offer the implement well. Working with the wider team to develop out itas products and services. Running a high quality project management office, developing our consultant talent and building a development path that overs both technical and soft skills. Regular one-to-ones with their team members, checking in on both personal & work issues or concerns as well as managing their ongoing development. Creating a culture of success whilst maintaining great relationships with team members to maximize happiness and productivity within the product team. Key Responsibilities Manage recruitment and onboarding of new team members Create an inspiring team environment with an open communication culture Ensure the team are effectively working and completing projects whilst delivering on the project objectives and customer success stories Effectively forecasting and reporting forecasts to the senior management team and key stakeholders Working with the team to improve processes and optimise implementation process Manage, maintain and improve project document templates Identify, build and develop ways to improve our uniqueness as a business partner Work with the marketing team to develop customer success stories Work with marketing to support pipeline creation Oversee day-to-day operation of delivery Develop and deliver a consultant education programme Monitor team performance and report on metrics Ensure team are scoping accurately and effectively Essential Skills & Knowledge Experience as a team leader or supervisor In-depth knowledge of running a software implementation cycle Understanding of project productivity metrics and project risk management Experience of Sage product suite particularly Sage 50, Sage Intacct, or Sage 200 desirable Ability to think logically, investigate issues and be proactive in seeking innovative solutions. Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Ability to have difficult conversations with customers/staff when required Friendly telephone manner Excellent written and verbal communication Ability to develop, build and maintain customer relationships Time management skills Great attention to detail Ability to use Microsoft product suite including Excel, Work & Outlook Willing and able to attend software training courses around the country/remotely as required Desirable Skills & Knowledge Full clean UK Driver's License and own transport Commutable to Mold, North Wales What we offer Amazing work environment Hybrid working Competitive Salary Casual dress and Uniform supplied 23 days annual leave including additional holiday for length of service Early finish two Fridays a month Birthday off Personal day off Company pension Health care cash plan: including Healthcare, wellbeing, high-street discounts, Employee Assistance Program Life insurance Free flu jabs Paid volunteer time Company events