2nd line it support engineer

Job Description: 2nd Line Helpdesk Engineer

My client is a long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, they are a highly motivated organisation operating within a relaxed and friendly environment.

This is an excellent opportunity to join a rapidly growing team within a well-established organisation. Your responsibilities will vary depending on the task at hand, however full training will be provided where required.

Main Duties and Responsibilities

Provide remote 2ndline IT support to the contracted clients via the phone/email

Contribute to the maintenance of our IT documentation database

After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary

Experienced preferred but not essential

Excellent all-round problem-solving skills