IJ Healthcare are looking for a confident, enthusiastic team player to join us as medical receptionist.
You will be first point of contact to both patients and other stakeholders, so good communication skills are essential. Your professional manner will demonstrate the high standards of the practice and the quality of care that is given at IJ Healthcare.
Main duties of the job
* To provide high quality reception and administrative support to patients and staff alike.
* Act as first point of contact to both patients and other visitors.
* Answering the phone and dealing with queries.
* Prescription ordering.
* Scanning of post.
* Referrals to other services.
* Coding onto patient records.
* Daily post.
* Maintaining accurate patient records.
* Registration of new patients, temporary and permanent.
* Liaise with other services in the community.
* Triage of urgent appointments, ensuring that the patient is seen by the most appropriate clinician.
* Ensure that bloods/specimens are correctly bagged and given to the courier.
About us
IJ Healthcare consists of 2 practices; 1 in Winlaton and 1 in Ryton.
Over the 2 premises, the forward-thinking team consists of:
* 1 GP partner
* 1 Sessional Locum GP
* 1 Advanced Nurse Practitioner
* 1 Practice Manager
* 1 Finance Officer
* 1 Practice Nurse
* 1 Medical Secretary
* Additional role staff consisting of a practice pharmacist, physiotherapist, care coordinator, and a mental health worker.
We all work together. There is flexibility and the chance to work across both practices although this post will primarily be based at Elvaston Road Surgery. Full training and supervision will be given. Training and development are encouraged within the practice. Annual appraisals and constant reviewing ensures that everyone on the team is working to their optimized level. Quarterly team meetings and sharing of best practice make the running of the 2 surgeries a full team effort.
Job responsibilities
To ensure success, you should be a confident and professional administrator with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. You will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies. You will need to have excellent organisational and administrative skills. Medical Receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.
Person Specification
Qualifications
* GCSE Grade A to D in Maths and English.
Experience
* Previous experience working within a healthcare environment is essential as is knowledge of medical terminology. Excellent documentation, communication, and IT skills.
* Knowledge of EMIS Web is desirable but not essential as full training is given.
* UK driving licence is desirable as you may be required to travel between sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.44 an hour. This will increase from April due to Minimum wage increase.
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