The support Clerk will work as part of the Vaccination and Sampling Team in organising a safe and effective service in testing for covid-19, outbreak sampling and delivering vaccinations. These activities will be carried out in a variety of settings including vaccination centres, patient's homes, residential and nursing homes, clinic and hospital settings and 'pop up' venues.
Be able to travel and transport equipment and information to different venues as required.
There will be a requirement to work across the Health Board footprint. They will work under the supervision of a registered nurse and contribute to the operational planning as assessed by the registered nurse. Deal effectively with any enquiries whilst ensuring confidentiality.
Main duties of the job
1. Answer all telephone calls within the response target times and in accordance to procedure, courteously greeting the caller in both English and Welsh.
2. Ensure all calls are dealt with promptly and in a proficient and professional manner, in accordance with agreed operational policies and procedures.
3. Answer telephone calls and emails from people in relation to their appointments and queries.
4. Mutually agree and arrange all appointments directly over the telephone and email offering the first suitable available clinic appointment across the Health Board.
5. Book and confirm all clinic appointments into the agreed clinic utilising WPAS, WIS or bespoke booking systems as required.
6. Ensure all communication including confirmation emails, cancellation e-mails and text are distributed accordingly.
7. Maintain up to date clinic information, clinic guides and clinic requirements for all venues.
8. Liaise with the supervisors and other Communication Hub staff to ensure callers are provided with accurate and up to date information in regards to the services being supported.
9. Deal with general calls including logging the individuals details and information to the relevant department or providing them with the appropriate telephone number.
10. Ensure confidentiality is maintained at all times following agreed Health Board policies and procedures.
11. Support and assist with the introduction of new staff by providing support training.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers.
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 05/03/2025
Person Specification
Qualifications and Knowledge
* Good level of general education or equivalent experience
* Experience in using administration systems
* NVQ 2 customer care
* ECDL Certificate
Experience
* Contact centre or administration/clerical experience
* Experience in health records/health sector.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Lead Nurse Health Protection and Immunisation
£23,970 a year per annum (pro rata if part time)
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