Job summary We are looking to recruit an Receptionist/Care Navigator at The Burbage Surgery, Burbage, Hinckley. 25 hours per week Monday to Friday. Working pattern consists of AM and PM shifts on a rota basis. Applicants need to demonstrate a professional and friendly manner along with excellent customer service and communication skills Applicants will need to have a good attention to detail and work with a high level of accuracy. Main duties of the job Applicants will be the initial point of contact from registered patients accessing the service. The role would consist of dealing with patients face to face and over the telephone on a daily basis as well as behind the scenes administrative tasks. About us We are a 4 Partner GP practice situated in a purpose-built premises in Burbage providing care to approximately 12000 patients. We also operate a part time branch surgery in the village of Wolvey. We have a dedicated team of 4 GP Partners, 3 Salaried doctors, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 HCA, 1 Phlebotomist and 2 Clinical Pharmacists. We are also a training practice with GP registrars, Medical Students and Student Nurses. All clinical services are supported by a strong administration and reception team. Date posted 11 March 2025 Pay scheme Other Salary £11.44 an hour Pay will increase in April 2025 to £12.30 P/H Contract Permanent Working pattern Part-time Reference number A0574-25-0000 Job locations Tilton Road Burbage Hinckley Leicestershire LE10 2SE Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Booking patients appointments on the day or in advance. Directing patients to other appropriate services. Processing paper and online prescription requests Answering patient queries Excellent verbal and written communication Attention to detail Ensuring procedures, policies, legislation and regulations are correctly followed and complied with. Work within a team Adhering to GDPR at all times. Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Booking patients appointments on the day or in advance. Directing patients to other appropriate services. Processing paper and online prescription requests Answering patient queries Excellent verbal and written communication Attention to detail Ensuring procedures, policies, legislation and regulations are correctly followed and complied with. Work within a team Adhering to GDPR at all times. Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward Thinker High with levels of integrity and loyalty. Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosing barring Service (DBS) check Evidence of continuing professional development Desirable GCSE (or equivalent) English and Maths at Grade C (4) or above Experience Essential Experience in customer service Desirable Experience of working within the NHS. Knowledge of General Practice Experience working with the General Public. Skills Essential Excellent Communication Skills Strong IT skills Clear and polite telephone manner Competent in the use of Microsoft Packages. Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure Desirable Systmone user skills Person Specification Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward Thinker High with levels of integrity and loyalty. Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosing barring Service (DBS) check Evidence of continuing professional development Desirable GCSE (or equivalent) English and Maths at Grade C (4) or above Experience Essential Experience in customer service Desirable Experience of working within the NHS. Knowledge of General Practice Experience working with the General Public. Skills Essential Excellent Communication Skills Strong IT skills Clear and polite telephone manner Competent in the use of Microsoft Packages. Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure Desirable Systmone user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dr W M Turner and Partners Address Tilton Road Burbage Hinckley Leicestershire LE10 2SE Employer's website https://www.burbagesurgery.co.uk/ (Opens in a new tab)