Service Care Solutions are recruiting on behalf of a local authority in the Sutton area for a Debt Recovery Officer to join their team. Please find a description of the role below.
Hours: 36 per week
Location: Sutton
Rate: £18-£19 per hour (umbrella)
Job Description
1. Debt Collection: Ensure collection of ASC legacy debt per Council policies and the ASC Charging Policy.
2. Regulatory Knowledge: Stay informed about statutory and non-residential charging policies, government regulations, and the Care Act's implications on debt recovery.
3. Project Reporting: Attend senior management meetings to update on project progress.
4. Payment Negotiation: Negotiate payment terms with clients, considering their financial circumstances while adhering to Council and government policies.
5. Customer Support: Offer clear advice on benefits and services to ensure clients receive entitlements and refer them to appropriate agencies as needed.
6. Debt Monitoring: Supply timely debt monitoring reports to support effective financial management within the ASC directorate.
7. Court Process Management: Manage County Court applications, prepare documentation, and represent the Council in hearings, monitoring subsequent actions.
8. Pa...