Job summary
The Tutbury Practice is looking for a Receptionist/Administrator to work in our friendly village GP surgery. Hours of work would be Monday to Friday to 21 - hours per week.
The successful candidate will be highly motivated, confident, enthusiastic, can answer telephones in a professional and courteous manner, with excellent communication and administration skills.
We would ideally like an individual with Reception/Customer Service experience in the NHS.
Main duties of the job
You will offer general assistance to the practice team and project apositive and friendly image to patients and other visitors, whether in personor via the telephone.
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.
Undertake a variety of administrative duties to assist inthe smooth running of the practice.
Facilitate effective communication between patients, membersof the primary health care team, secondary care and other associated healthcareagencies.
Processing repeat prescriptions in accordance with practiceguidelines
Computer data entry/data allocation and collation;processing and recording information in accordance with practice procedures andscanning of clinical documents.
When dealing with patients, you must be compassionate and discrete.
About us
The Tutbury Practice is a rural GP surgerylocated in Tutbury, serving patients from nearby areas such as Rolleston,Hatton, and Stretton. Our practice has a patient population of 8,545. Ourclinical team includes two GP partners, three salaried GPs, a clinicalpharmacist, a nurse practitioner, and an experienced nursing team, allsupported by a friendly and dedicated admin and reception staff.
We are committed to our core values ofreliability, compassion, and patient-centred care. Our team fosters a warm andwelcoming atmosphere, and we take pride in creating a positive and supportivework environment.
Job description
Job responsibilities
JOB SUMMARY:
The purpose of the role is to:
Offer general assistance to the practice team and project apositive and friendly image to patients and other visitors, whether in personor via the telephone.
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.
Undertake a variety of administrative duties to assist inthe smooth running of the practice.
Facilitate effective communication between patients, membersof the primary health care team, secondary care and other associated healthcareagencies.
The duties and responsibilities to be undertaken by membersof the practice team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Reception Co-ordinator and AdministrationCo-ordinator, dependent on current and evolving practice workload and staffinglevels:
Opening up/locking-up of practice premises and maintainingsecurity in accordance with Practice protocols
Processing personal and telephone requests for appointments,visits and telephone consultations and ensuring callers are directed to theappropriate person. Taking messages andpassing on information.
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practiceguidelines
Computer data entry/data allocation and collation;processing and recording information in accordance with practice procedures andscanning of clinical documents.
In the performance of the duties outlined in this jobdescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential.
Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data
The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practicehealth & safety policy.
The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:
Participation in an appraisal, including takingresponsibility for maintaining a record of own personal and / or professionaldevelopment
The post-holder will strive to maintain quality within thepractice, and will:
Assess own performance and take accountability for ownactions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting onown and team activities and making suggestions on ways to improve and enhancethe teams performance
Work effectively with individuals in other agencies to meetpatients needs
Effectively manage own time, workload and resources
The post-holder should recognise the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods ofcommunication and respond accordingly
Contribution to theimplementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Person Specification
Essential
Desirable
1. Basic IT skills
2. Polite and confident
3. Planning and organising own work load
4. Performing under pressure
5. Adaptability
6. Using initiative
7. Team working
8. Self motivated
9. Flexibility
10. Confidentiality
Qualifications
Essential
11. GCSE Grade C or above (or equivalent) in English and maths
12. Understanding of confidentiality and Data protection
Desirable
13. Experience of working with Emis