South Shields, Borough of South Tyneside
Position Overview:
We have an exciting opportunity for a Systems Analyst to join the IT Systems team. It will be a service-orientated role with the primary focus on Barbour product development systems and Marketing. We're looking for a dynamic person who enjoys delivering service, has experience of business systems including PLM and ERP. The successful candidate will have demonstrable technical IT capability, with ability to get in the detail and significant experience working for a brand, preferably apparel.
Essential Duties and Responsibilities:
* Analyse business requirements and lead discovery workshops with Users to produce specification documents and user stories to support changed or new customer and business needs.
* Work with SaaS solutions, software providers, systems integrators, software development companies and Barbour's development team members to design solutions, proposals and design specifications to meet the functional requirements.
* Take delivery of changes, releases, and solutions, ensure function compliance to requirements, smoke test, lead end-to-end testing and UAT.
* Assess change impacts, follow release and change management processes and manage stakeholder communication to successful go-live.
* Evaluate, test, schedule and/or upgrade solutions with major upgrades, releases, patches, and bug fixes.
* Work with the integration team to change and deliver integrations to the product and marketing systems.
* Provide 3rd-level support and assistance to our 1st and 2nd-level operational support team.
* Support the business with data queries, extracts, and analysis.
* Maintain strong system and knowledgebase documentation.
Skills and Experience:
* Computer Science degree or equivalent training and experience
* SQL language to advanced level
* Experience in supporting and enhancing Product Lifecycle Management systems (PLM), ideally Centric PLM
* Experience in supporting and enhancing Product Information Systems
* Experience in B2B portals.
* Experience in apparel/fashion
* Excellent problem-solving skills with the ability to manage, troubleshoot, analyse and resolve critical data issues in a structured manner.
* Skills in SQL is highly useful and preferred.
* Skills in Postman and APIs preferred.
* Provide out-of-hours support to critical incidents and scheduled maintenance activities.
* Skilled at influencing, guiding, and facilitating stakeholders and peers.
* Ability to articulate new ideas and concepts to technical and nontechnical audiences.
* Ability to understand the long-term ("big picture") and short-term perspectives of situations.
* Ability to work creatively & analytically to solve business problems and propose solutions.
* Displays intellectual curiosity and integrity.
* Motivated and driven by achieving long-term business outcomes.
* Ability to work effectively in a team environment and work with cross-functional teams.
Benefits:
* Discretionary Company bonus scheme
* Staff discount
* Staff shop
* Healthcare cash plan
* 25 days holiday as standard increasing with length of service plus bank holidays
* Free onsite parking
* Subsidised canteen
Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
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