Resident Liaison Manager / Lead RLO - Social Housing Planned Maintenance
Based near Feltham
Full time, permanent
£45,000 - £55,000 per annum DOE
We are working with a leading main contractor to find a successful and proactive Resident Liaison Manager / Lead RLO to oversee a team of RLOs covering planned maintenance projects within social housing properties.
It will be your responsibility to develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Resident Liaison Manager / Lead RLO Key Responsibilities:
Overseeing 4 - 5 RLO's, whist supporting the Operations Manager and Contracts Managers on site
Ensure all correspondence follows quality management system.
Training and mentoring RLO's ensuring that all procedures are being adhered to
Attend all customer care meetings, with other business units and client partnerships when required - sharing best practice to continually improve the delivery of customer care.
Communicate with all site management and clients to confirm that RLO service being provided is always first class.
Continually reviewing practices and procedures within the department, to meet the need...