We are looking for 2 new Customer Service/Data Analysts to work in Bedford. This is a Temp to Perm opportunity working Monday to Friday 9am to 5pm, paying £12.40 per hour with overtime paid at Time and a half. This role will start in January.
You will be in charge of one of the client's main accounts dealing with orders, data input, and all customer service issues.
Responsibilities:
* Entering customer data into the database
* Updating customer information
* Handling customer telephone calls and making required activities
* Actively preventing terminations of contracts and reduction of purchased services
* Handling customer feedback and making required activities
* Conducting customer satisfaction surveys
* Following up on the first delivery to new customers
* Following up on contract termination and final invoicing
* Creating invoices for customers
* Printing delivery lists
* Archiving customer documents
* Providing customer service and care
Individual Requirements:
* Systematic way of working and ability to analyze information
* Problem-solving ability, and skills to sell solutions for customers
* Result-oriented and determined
* Disciplined
* Willingness and enthusiasm to work with people
* Ability to react quickly to extraordinary situations and handle them
Please apply with your CV or call Amy on 07947509219.
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