Role: Ecommerce Customer Service Assistant Location: Brentwood Hours - Monday -Friday - in person Established Brentwood based business looking for a motivated E-commerce & Customer Service Assistant to join a friendly team. This is the perfect opportunity for someone at the start of their career who’s eager to learn, grow, and make a real impact across our ecommerce activity. Key Responsibilities • Customer Support Answering customer queries via email, phone, and live chat. Helping with basic issues like tracking orders and answering product questions. • Order Processing o Carrying out all admin involved with processing orders and making sure they’re dispatched on time. o Helping to manage returns, refunds, and exchanges. • E-commerce Assistance o Updating product listings, including descriptions and photos (full training will be provided) o Keeping an eye on stock levels and flagging when things are running low. • General Admin o Supporting the team with basic office tasks and helping keep things organised. What We’re Looking For • A friendly, positive attitude – you must love helping people and problem solving • Good communication skills, both written and verbal • Basic computer skills (e.g., emails, typing, browsing) – we’ll teach you the rest of our clever software and systems • Organised and reliable with an eagerness to learn. • Bonus points if you’re a natural problem-solver or have retail experience. To apply please email your CV Mango Solutions Recruitment Group are acting as The Employment Agency