Hosted Telecoms Engineer
Job Description:
Fantastic opportunity to join a well established expanding Telcoms company.
As a member of our clients engineering team you will install and support a large client base of telephone systems Hosted and Traditonal. The role will predominantly be focused on 1st /2nd Line Support Hosted PBX services – Gamma / 3CX / TelcoSwitch. Experience with LG ipecs and Horizon. The successful candidate will also be able to provision, install and troubleshoot required telco services.
This is an interesting and varied role involving office & field based support and maintenance, remote diagnostics, new system installation & commissioning, together with technical support responsibilities.
The Role:
• Salary - Dependent on Experience
• Company Vehicle
• Laptop / Mobile Phone or Allowance
• Regular travel is a requirement of the role
Key Responsibilities
• Responsible for 1st / 2nd line support office and field based
• Responsible for provisioning relevant equipment and services for installations
• Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project.
• Responsible for completing remote or onsite service requests and fault diagnostics
• Responsible for processes customer sign off documentation.
• Drive customer satisfaction, reviewing areas of improvements an...