To manage all administrative processes relating to the teledermatology 2WW pathway including triaging the suitability of referrals, managing 2WW ASIs due to annual leave and ensuring clinic outcomes and patient letters (including next steps) are completed. To update Somerset database with relevant information liaising with cancer services where needed. To screen all 2WW referrals coming into the service to ensure they meet the published teledermatology criteria, and redirect to a face-to-face 2WW appointment where the patient is incorrectly referred into teledermatology. To work through the teledermatology report generated by information services and track all patients to ensure they have an appropriate next step in their pathway. To work with clinicians and our partners to share feedback on the pathway and systems to continually improve hospital processes and patient experience. To support with the upscaling of NWAFT's current teledermatology pathway and work alongside the Service Manager to recognize processes to implement for efficiency and reducing in patient waiting times. To support with the collection of performance and/or referral and clinic outcome data for the teledermatology pathway to allow for clinical audit of outcomes. To respond to patient queries by mail, telephone or email. Liaise with other departments and teams relating to the patient care pathway and service delivery eg: the outpatient booking team to advise on which patients are not suitable for teledermatology and who need a face-to-face appointment. To take and relay as appropriate, telephone enquiries and messages, using initiative and prioritizing skills when disseminating information. To maintain clinic diaries, ensuring all changes are notified to the relevant staff. Organize and prioritize workload with minimal supervision. To support in the booking and changing of new appointments where necessary and agreed. Continually monitor Outpatient clinic utilization, to ensure any last-minute cancellations are filled and to escalate to the Service Manager where there are capacity concerns or delays. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development. Suggest improvements to systems, with ways of measuring the effectiveness of any changes made. To continually develop and suggest new ideas for improving the patient experience, and to ensure 'go beyond' is being delivered in your area. Participate in regular team meetings. Contact with GPs and other hospital trusts and health clinics to ensure that the patient and their health record case notes are available for their scheduled appointment. Use initiative when dealing with patients' problems or when dealing with managers and consultants who may request patient information. This job description may be subject to change according to the varying needs of the service and as the service evolves. Such changes will be made after discussion between the post holder and manager. Project Management: You will be required to be an active participant in any project to introduce artificial intelligence to this pathway which will be run by the Service Manager.