Coventry
In this role, you're part of the driving force behind JLR’s success. Helping steer operational excellence across our corporate teams, from governance to talent – you’ll be at the epicentre of the business. Your contributions will transform our iconic brands and shape the future of modern luxury. Become part of a global business and create exceptional.
WHAT TO EXPECT
This customer focused role sits in a specialist team in the HR shared service at Whitley and will primarily resolve customer enquiries specifically relating to reward matters and be responsible for the delivery of global and/or UK reward processes.
Working closely with key business stakeholders, you’ll pro-actively keep documentation up to date, implement approved changes and continuously seek improvements in order to be able to deliver effective and efficient reward support to the business.
The role will coordinate and deliver the company’s job evaluation, downgrade and stand in process continually looking for improvements. It will support on the legislative reporting requirements acting as a reliable source for internal and external reward benchmarking data whilst working closely with the recruitment teams ensuring efficient processes and training is in place.
Key Accountabilities & Responsibilities:
1. Support the operations for Reward and manage own performance delivery
2. Deliver a HR customer service focused on the resolution of inquiries regarding HR policies, process and procedure via JLR’s internal query management system
3. Ensure JLR has appropriate access to market data and uses it in a consistent manner across UK and Europe, when providing market data analysis and establishing the Recruitment ranges
4. Support the internal grading process through evaluating roles which require assessment and Support Reward key processes such as recruitment, stand-in and downgrading
5. Support and coordination of the annual compensation planning programme, including the pay negs when appropriate
WHAT YOU’LL NEED
6. Previous experience of working in HR Customer Service role at a similar level
7. Ability to deliver results consistently in a fast-paced HR contact Centre
8. A good level of Excel knowledge
9. Outstanding analytical understanding and expertise, with close attention to detail
10. Ability to multi-task a high personal workload, balancing delivery of conceptual work with attention to detail and hands on delivery
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
#LI-POST
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.
Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.
JLR is committed to equal opportunity for all.