Summary
The candidate will be interfacing with the Endpoint Administrator and Information Technology Lead. Escalating issues where necessary to ensure that staff can work productively. The role holder is responsible for onboarding new staff and ensuring that there is timely resolution of IT related queries.
Wage
£24,000 a year
Training course
IT solutions technician (level 3)
Hours
Friday 9am to 5pm
37 hours 30 minutes a week
Possible start date
Sunday 16 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
PRINCIPAL RESPONSIBILITIES
· Efficient desktop support, responding and resolving user issues within agreed timeframes (SLAs), escalating faults where appropriate.
· Liaise with users and third-party suppliers.
· Track and maintain hardware assets.
· Deployment of approved and pre-configured; Applications, Plug ins and Scripts.
· User administration, including password resets and IDP (Okta) access.
· Day to day management of users, onboarding and offboarding staff, setting up telephony system, assigning licences via Zoom etc.
· Routine checks and setup of conference rooms; Audio, Video Conferences, Web Conferences, Teleconferences and events (Crestron and Zoom).
· Drafting solutions articles, reporting helpdesk statistics and analysing trends (Freshdesk).
· Resolve cloud printer issues, including toner replacements, basic fault finding and resolution.
· Control stock, ordering new supplies as appropriate.
· Assistance with desk moves to ensure hardware properly moved and cabling is correct.
· Manage and maintain a healthy fleet of loan IT equipment.
· Capturing helpdesk trends and suggesting areas of improvement.
· Support of other corporate systems (Project Management solution, Digital Image Library, Antivirus solution, Project accounting system, Intranet, etc ).
· Provide access to confidential projects when approved.
SKILLS & COMPETENCIES
· Good written English and excellent communication skills.
· Able to work well under pressure.
· Positive 'can do' attitude, but comfortable enforcing company policy.
· Responsible, confident and highly and motivated.
· Excellent prioritisation, administration and organisational skills.
· Effective team player.
Where you’ll work
57 Clerkenwell Road
London
EC1M 5NG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
ICT (Information Communications Technician) Level 3 Apprenticeship Standard:
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C and above)
* Math (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience