The Service Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services. The Service Manager is responsible for delivering the Trust's Strategy, within their area of responsibility, incorporating the following:
1. Ensuring the standardisation of services across all relevant sites to the best possible level, so that all of our patients experience equally high-quality care.
2. To ensure that digital technologies underpin the way services are delivered at present and in the future and to drive all aspects of innovation and service improvement, across all settings.
3. Leading the development of a sustainable workforce that is fit for the future within their area of responsibility.
The Service Manager will be responsible for RTT/Cancer/Theatres and all aspects of operational performance within the Urology Department whilst maintaining quality standards and ensuring the implementation and maintenance of good governance arrangements.
Main duties of the job:
1. Support with the management of the Patient Tracking List (PTL) to provide assurance and management of the department's waiting list and areas of improved processes to do this for RTT.
2. To contribute to the strategic development of services on the QE site.
3. To support the General Manager and the Operations Manager with specific change management processes and ensure engagement of the multi-disciplinary team.
4. To ensure the review and revision of policies/procedures and working practices across the Department to ensure standards of practice are maintained.
About us:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
2. Offering our staff a wide variety of training and development opportunities to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity, removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description:
Job responsibilities:
Please Note: For a detailed job description for this vacancy, please see attached Job Description.
Person Specification:
Qualifications:
Essential:
* GCSE in English and Maths
* Degree or equivalent professional management qualification, or working towards
* Further management training and/or relevant managerial experience to post graduate diploma level
Experience:
Essential:
* Minimum of 1 year's operational management experience in the NHS
* Experience of working within an NHS environment with clinicians and other health care professionals at all levels of the organisation
* HR -- day to day supervision/management of staff and delivers training on a range of subjects.
* Evidence of managing service/organisational change.
* Evidence of experience in risk management and service improvement.
* Evidence of innovation in managerial and service terms.
* Experience of delivering cost improvement programmes.
* Evidence of developing team/others.
* Evidence of managing staff groups.
* Evidence of project work within the NHS.
* Evidence of good written and oral presentation skills.
Additional Criteria:
Essential:
* Leadership ability.
* Composed and resilient.
* Ability to delegate and work through others.
* Ability to influence and negotiate with all grades of staff.
* Good communication and presentation skills.
* Ability to manage conflict in a constructive manner.
* IT skills in use of Word, Excel, e-mail, PowerPoint and Patient Administration Systems.
* Analytical Ability -- proven analysis of business performance information, ability to make decisions on meeting business targets, highlighting performance information, ability to investigate and resolve issues (e.g. disciplinary issues).
* Negotiation, coaching, facilitation, and leadership skills.
* Communication with the ability to receive and provide complex information with the ability to persuade, motivate and negotiate.
* Ability to propose changes to practice in own area and other areas and implement policies in own area.
* Planning and organising activities which require formulation, adjustment, and co-ordination with other professionals within the organisation.
* To work on your own initiative within broad occupational policies.
* Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
* Excellent verbal and written communication skills.
* Ability to understand complex issues, problem solve and propose solutions.
* A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
* To work as part of a team to achieve urology goals.
Employer details:
Employer name:
University Hospitals Birmingham NHS Foundation Trust
Address:
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Any attachments will be accessible after you click to apply.
304-1091222 #J-18808-Ljbffr