Job summary An exciting opportunity has arisen for a Receptionist to join the team at Upper Halliford Medical Centre. The successful candidate will ensure an effective and efficient reception service is provided to patients and visitors to the practice, both face to face and over the telephone. Hours: Monday 13:30 18:30 Wednesday 8:30 18:30 Friday 13:30 18:30 20 hours per week over three days, some flexibility in hours will be required. 24 months fixed term contract Main duties of the job Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain processes and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure completion of paperwork as appropriate. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer system as required. When last to leave at the end of the day, ensure that the building is fully secured, internal lights are off and the alarm activated. Undertake any other additional duties appropriate to the post as directed by the Reception Supervisor or Practice Manager. About us We are a small practice with a list size of around 4500 patients. We have 1 partner and 2 Locum doctors, Healthcare Assistant, Nurse Practitioner, 2 Pharmacist, and a stable friendly and efficient administration team. Date posted 12 March 2025 Pay scheme Other Salary £11.45 an hour Contract Fixed term Duration 2 years Working pattern Part-time Reference number A3505-25-0000 Job locations 270 Upper Halliford Road Shepperton Middlesex TW17 8SY Job description Job responsibilities Job responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain processes, make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure completion of paperwork as appropriate. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer system as required. When last to leave at the end of the day, ensure that the building is fully secured, internal lights are off and the alarm activated. Undertake any other additional duties appropriate to the post as directed by the Reception Supervisor or Practice Manager. Job description Job responsibilities Job responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain processes, make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure completion of paperwork as appropriate. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer system as required. When last to leave at the end of the day, ensure that the building is fully secured, internal lights are off and the alarm activated. Undertake any other additional duties appropriate to the post as directed by the Reception Supervisor or Practice Manager. Person Specification Qualifications Desirable NVQ in Business Administration or equivalent Qualifications Desirable Experience of working in a GP practice Experience Essential Good interpersonal and communication skills Good IT skills Desirable Experience in a reception or administrative role is preferred. Person Specification Qualifications Desirable NVQ in Business Administration or equivalent Qualifications Desirable Experience of working in a GP practice Experience Essential Good interpersonal and communication skills Good IT skills Desirable Experience in a reception or administrative role is preferred. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Upper Halliford Medical Centre Address 270 Upper Halliford Road Shepperton Middlesex TW17 8SY Employer's website https://upperhallifordmedicalcentre.nhs.uk/ (Opens in a new tab)