Up to £24280.00 per annum + Pro Rata 9 Month Mat Leave Contract
Join a dynamic and forward-thinking company that is committed to delivering exceptional service and innovative solutions to our clients.
9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.
Responsibilities:
* Create and maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
* Achieve objectives during customer calls by providing relevant offer/enquiry details.
* Make required outbound calls daily to build relationships with customers.
* Keep customer records up to date, detailing individual surgeries' buying procedures, contacts, expenditure, and other relevant information.
* Reactivate lost accounts and monitor customer spending to identify potential declines.
* Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
* Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
* Process orders and enquiries following quality control procedures, ensuring timely submission of quotations.
* Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
* Ensure accurate and timely reporting of all activities.
* Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
* Communicate with customers in a professional manner, both written and verbal.
* Provide optimal customer cover during office hours and participate in staff meetings, training, exhibitions, and seminars as required.
* Assist other departments and be an enthusiastic team player.
* Participate in special projects and perform other duties as required.
Required Skills & Qualifications:
* Proven experience in sales administration and customer service, particularly via telephone.
* Excellent communication skills, both written and verbal.
* Strong organisational skills with attention to detail.
* Ability to build and maintain relationships with clients.
* Proficient in using customer relationship management (CRM) software.
* Ability to work independently and as part of a team.
* Self-motivated with a results-driven approach.
* Experience in upselling and cross-selling techniques.
* Strong analytical skills to monitor customer spending and identify trends.
If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.
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