About us Part of London Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. The Role We are looking for a dynamic and personable Members' Lounge & Event Manager to lead and manage our exclusive, members-only café and deli. This role requires a high-energy, creative leader who can build relationships, drive revenue, and create unforgettable experiences for our valued members. You'll manage day-to-day operations, lead the team, and bring fun and engagement into every aspect of our service. Key Responsibilities Member Engagement Cultivate strong relationships with our members, creating a warm and welcoming atmosphere Regularly interact with members, ensuring their needs and preferences are understood and met Develop member-focused programs and events to encourage repeat visits and engagement Operations Management Oversee daily operations of the café and deli, ensuring smooth, efficient, and high-quality service. Lead, train, and motivate staff to deliver excellent service, aligning with the club's values and standards. Manage stock, deliveries, and supplier relationships to ensure we offer top-quality products to members. Ensure health and safety standards are met, with a focus on cleanliness and food hygiene. Driving Revenue Develop strategies to increase footfall, upsell products, and maximize revenue from members. Plan and execute special promotions, seasonal menus, and events to boost sales and member engagement. Monitor financial performance, managing budgets and reporting on KPIs. Event Management Plan and coordinate exclusive member events, from intimate gatherings to larger, themed occasions. Collaborate with the team to create and promote events that align with the club's culture, offering unique and enjoyable experiences. Ensure events run smoothly, managing logistics, staffing, and member satisfaction. Marketing & Communication Work with the marketing team to develop creative content, emails, and materials that highlight events, offers, and community activities. Communicate regularly with members through newsletters, digital platforms, and in-person engagements to keep them informed and excited about upcoming events. Innovation & Creativity Stay ahead of industry trends, offering fresh ideas for food, drink, and events that align with member expectations. Continuously seek ways to improve the member experience, from menu innovation to unique service offerings. What we're looking for: To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values: Proven experience in café, hospitality, or high street coffee shop management; ideally in a high-end or members-only environment. Strong background in customer service, with the ability to build relationships and engage members. Event planning and management experience, with a focus on creating fun and engaging experiences. A keen business sense, with the ability to drive sales, manage budgets, and report on performance. A passion for food, drink, and delivering a premium experience to members. Excellent leadership skills, with the ability to inspire and motivate a team. Outstanding communication skills and the ability to connect with people from diverse backgrounds. What's in it for you? A fun and vibrant place to work Complimentary meals Use of some leisure facilities, including gym & swimming pool (after successful 30 day review) Staff Discounts at The Lensbury and across the LR portfolio EAP for you and your family Online benefits portal offering lots of discounts Fully funded Apprenticeship opportunities Excellent training and development opportunities Staff Awards and Social events throughout the year Cycle to work scheme Free parking Refer a Friend programme Why Join Us? This is more than just a management role - it's an opportunity to be the face of a unique members' community where your creativity, energy, and passion for hospitality can shine. You'll have the freedom to shape the member experience, lead a dynamic team, and create a space that feels like a second home to our members. If you love engaging with people, have a flair for events, and want to drive success while having fun, we want to hear from you!