At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Soft Services Lead to join our team at Macclesfield SK10 2NA, where you will play a key role in driving excellence, innovation, and service delivery across multiple soft service disciplines.
About the Role
* Ensuring compliance with pharmaceutical industry regulations, company policies, quality compliance, and safety programs.
* Driving innovation in service delivery while minimising disruptions to business operations.
* Support the quality and integrity of service delivery whilst being fully compliant with the pharmaceutical industry and client processes, including those of a GxP nature.
* Develop and maintain long-term client relationships, implementing business strategies aligned with client needs, driving change management and service innovation.
* Act as a key interface between the client organisation and Sodexo operational teams, ensuring seamless service delivery.
* Oversee the development and execution of service level agreements (SLAs), KPIs, and contractual obligations, while mitigating risks.
* Foster continuous improvement in systems, processes, and team development, contributing to the growth and profitability of the business.
What We’re Looking For
* Strategically lead and motivate a diverse team across catering, soft services, and workplace management, promoting engagement and empowerment.
* Build and maintain strong, trusted client relationships while delivering outstanding service and ensuring financial performance.
* Drive a culture of safety, quality, and compliance across all operations, maintaining a zero-accident mindset.
* Manage large budgets and workforce efficiently, with proven expertise in multi-building and multi-service operations.
* Demonstrate excellent communication skills, P&L management, change management and extensive experience in the FM industry, with a focus on customer service excellence.
What We Offer
* A prestigious business location
* Apprenticeships and professional growth
* Career opportunities from international market leader
* A supportive and inclusive work environment
* A benefits package, including: Support platforms, Sodexo Discounts Scheme, Mercer Aspire Pension Plan, Bike to Work Scheme
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
Friendly customers. Vibrant communities. Exciting careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package Description
* Monday - Friday
* Full-time role, on-site
* Opportunities for growth,
* Supportive team, and strong workplace values.
About the Company
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
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