Patient Advisor - Channel View Medical Group
Torbay and South Devon NHS Foundation Trust
Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly Practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team. The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.
Main duties of the job
The patient advisor is the first point of contact for patients contacting our GP surgeries. This can be via a variety of methods including via the telephone, face to face and via online consult service and email. Dealing with patients both face to face and via the telephone are the main duties of this role. Acting as the central point of contact for patients. Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary. Booking appointments and distributing information, messages, and inquiries for the clinical team.
About us
Channel View Medical Group provides excellent patient-centred medical services to almost 18,000 patients over four sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We are an innovative, hard-working, and friendly Practice that prides itself on creating a supportive environment for the whole team. Our Group consists of 14 GP's, 3 Advanced Nurse Practitioners and a total of 75 staff across clinical and administrative teams. At Channel View the GP's and ANP's use the Doctor First approach, with initial telephone triage and management of their own face-to-face appointments.
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Specific Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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