Implementing creative and data-led strategies to move business forward
Job Title: Service Engineer (FSE)
Reporting to: Service Operations Manager
The Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain business relationships with both customers and peers, perform the necessary administrative duties and follow business expectations.
The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.
1. Basic troubleshooting, installation, maintenance and repair on designated equipment.
2. Completing Preventative Maintenance and field modifications.
3. Ordering and managing repair parts.
4. Keeping up to date on administrative responsibilities such as maintaining customer service logs, keeping accurate inventory levels and ensuring business mileage is accurate.
5. Maintaining daily communications with customer and operations centre to ensure resolution and proper follow up.
6. Maintaining tools and test equipment and ensuring they are properly calibrated.
7. Meeting Health and Safety, Environmental Health and Safety and/or all other applicable regulatory requirements.
8. Utilising the escalation process to resolve customer service delivery issues.
9. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
10. Working as a member of a local team to provide efficient service delivery to all customers within assigned area.
11. The ability to lift and carry a toolbox & equipment that can weigh up to 24 kg.
12. Adhering to current regulatory requirements.
Qualifications & Skills Requirements:
1. Two or more years’ experience in a field service position with good mechanical & technical knowledge.
2. Experience of building good relationships with both internal team members and external customers.
3. Valid driving licence and good driving record is required.
4. Experience diagnosing and repairing mechanical, electro mechanical, and/or electronic equipment.
5. Experience troubleshooting and managing customer expectations.
6. Proven record of being reliable and accountable for all aspects of their job.
7. Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook and field tools such as PDA’s/tablets.
8. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
9. Ability to work in a fast-paced, self-directed, entrepreneurial environment.
10. Resourceful, with the ability to work independently.
11. Ability to adapt to changing circumstances.
12. Decision making, problem resolution and creative thinking skills.
13. Ability to multi-task activities with shifting priorities. Able to work productively in a pressurised environment.
14. Ethical and trustworthy.
Working Conditions:
1. Working in retail environment.
2. Extensive driving within UK.
3. Periodic overnight travel.
4. Training @ oversea business units.
Company Description:
As a Global Organisation with a turnover of £622 million worldwide, and around 3,600 employees, we are now moving into a new phase of our growth within the UK. We have an exciting investment programme to grow, building on the success of our industrial business, we are now moving forward to take our exciting products into the retail, hospitality and logistics sectors and expanding our presence in the UK market. Our team are based on our site near Cambridge. We are looking for ambitious people to join us. If you want to be a key player in our future success and believe you have the drive and skills to join our dynamic team at this exciting time of growth then get in touch.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
Machinery Manufacturing
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