Job Title: Customer Care Assistant (Veterinary Receptionist) Salary: £16,135.33 Location: Maven Veterinary Centre, Sutton Job Type: Full-time, Part-time Hours: 25.77 hours per week, 4-day working week. Shifts: Monday to Friday- 6/6.5 hour Shifts between the hours of 7.30 and 20:30. 1:9 Weekends & 1:9 Saturdays: Full weekend (Time back in Lieu); Saturday 9:00 to 16:30 and Sunday 10:00 to 14:30. We're looking for a dedicated individual to join our amazing team at Maven Veterinary Centre as a Client Care Assistant. Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team. In this role, you will work closely with our clinical team to guarantee that our clients and patients receive top-quality service and care. Roles and Responsibilities The duties will involve, but are not limited to: - Initial client contact - answering incoming phone calls, greeting clients at the front desk. - Managing the diary - Booking appointments for consultations and surgery. - Processing client requests such as orders, repeat prescriptions and insurance claims. - Managing incoming emails. - Taking payments and managing daily cashing-up processes. - Ensuring the reception area is always clean, tidy and welcoming. Essential Skills, Knowledge and Experience - Must have previous customer-facing experience. - Strong administration and organisation skills. - Confident, committed, and able to work well under pressure. - Confident using the telephone. - Reception or Client Care experience is desirable. Benefits - 5 weeks holiday plus bank holidays and Birthday Leave - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - Employer contribution pension scheme - Wellness program including: - Employee assistance program - Eyecare voucher scheme - Free annual Flu jab - Cycle to work scheme - Recruitment referral reward scheme About Us We are a primary care practice for small animals located in North Cheam, London. Being accredited with a gold cat friendly clinic award and RCVS, we thrive to exceed expectations by providing expert care for our clients and their pets as we dedicated our time to look after them and keep them healthy. To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie .rileylinnaeusgroup.co.uk