Role: Enterprise Customer Service (12 Month FTC)
Location: Whiteley, Hampshire
Competitive Salary: £26,000 Per Annum
Fantastic Hours: Monday - Friday, 08:30 - 17:30
The task at hand: As part of our Enterprise Customer Service Team, you will be offering an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.
Key Responsibilities:
* Manage a portfolio of accounts.
* Provide support to our customers, the sales teams, and members of your own team.
* Display a polite and professional telephone manner at all times.
* Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target.
* Attend meetings with potential and existing customers.
* Play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future.
* Manage relationships at all points up to Director level.
* Act as the escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact.
* Manage and maintain bespoke and complex accounts, each with varying requirements.
* Generate bespoke reports each month for selected customers.
* Proactively manage processes, ensuring that the customer never has to chase us for an update on any query.
Ideal Candidate:
* Excellent communication and organisational skills.
* Able to work well under pressure and remain calm in stressful situations.
* A proactive approach.
* Ability to work to strict deadlines and prioritise workload.
* Attention to detail and accuracy.
* Ability to retain knowledge.
* Excellent telephone manner including listening skills.
* Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit.
* Strong organisational and negotiation skills.
* Personable, confident, and strong personality.
* Passionate about providing an excellent service with every customer interaction.
Who we are:
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion:
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity, and inclusion.
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