Customer success manager

Job Description

Cure Talent is proud to partner with an innovative medical technology company transforming how healthcare is delivered through their cutting-edge digital health platform.


We are seeking a Customer Success Manager to play a pivotal role in driving customer satisfaction, retention, and product adoption. This is a fantastic opportunity to join a mission-driven organisation committed to improving patient outcomes through smart healthcare technology.


As the Customer Success Manager, you will act as a trusted advisor to clients, working closely with them to ensure they gain maximum value from the company’s solutions. This front-line role is critical in maintaining strong customer relationships, addressing issues, and uncovering opportunities to drive growth and adoption.


Key Responsibilities:


* Monitor product usage to identify support, training, and growth opportunities
* Build strong client relationships through regular check-ins and proactive communication
* Resolve customer issues efficiently, collaborating with internal teams as needed
* Deliver engaging product demos and training sessions
* Share best practices and relevant use cases to maximise adoption
* Keep customers informed about new features and updates
* Support renewal processes and contribute to retention strategy