Do you have experience speaking with customers? Do you want a role where you're helping people resolve their debt on the phone? Benefits Full Training and Career Development Fruit and Daily Refreshment Offering Company Pension Scheme On Site Parking Life Assurance Plan Hybrid Role (3 days in the office) after successful completion of 6 month probation Duties Negotiate commitments to resolve overdue accounts. Monitor arrangements and commitments to ensure timely resolution. Manage a case management diary system to take appropriate follow up action. Review pre-legal debts to ensure suitability and readiness for legal proceeding Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times. Review and rectify cases that have failed the automated legal process. Make and receive collection telephone calls whilst maintaining a professional telephone manner. Good team worker, but also be comfortable working alone. An ability to work accurately and to a high quality. Be a person of integrity and good conduct as required by the SRA. Have a strong and reliable work ethic.