Job Description
Bilingual Part-Time Customer Service
Languages required: German, French, or Spanish
Location: Milton Keynes Office Based
Salary: £28,000 Pro-rata
Our luxury goods client is seeking a Bilingual Part-Time Customer Service Specialist who is passionate about providing excellent service and going the extra mile. You will join the expanding E-commerce team, handling internet orders. Your primary role will be to deliver first-class customer service via email and live chat, as well as assist in processing orders and returns. You will work closely with key members of the E-commerce and Operations teams in a rapidly growing business environment.
Responsibilities
* Deliver outstanding customer service by responding to customer inquiries primarily via email and chat.
* Prepare pick tickets for received orders.
* Handle returns, exchanges, and discrepancies promptly.
* Coordinate with couriers regarding shipments.
* Create manual web orders.
* Manage stock levels to ensure product availability.
* Ensure product consistency across the website.
* Coordinate orders within internal systems.
Desired Attributes
* Proficient in Microsoft Outlook and Excel; Salesforce experience is a plus.
* Excellent attention to detail.
* Good time management and prioritization skills.
* Ability to multitask and respond quickly to urgent inquiries.
* Effective communication with internal departments.
* Professional telephonic and email manner.
* Confidence in speaking with a diverse customer base.
* Interest in sporting goods or fashion is desirable.
* Technical experience with e-commerce platforms is a plus but not essential.
Benefits
* Competitive salary and bonus potential.
* Generous uniform allowance.
* Optional private medical insurance.
* Pension scheme.
* Free on-site parking.
Role advertised on: 08.04.2025
If you believe you are suitable for this role, please apply today. We look forward to hearing from you!
Note: CVs in Word format are preferred.
Ascendant Recruitment is a leading recruitment agency in Milton Keynes and Northampton, specializing in PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing. We operate as an employment agency for permanent roles and as a recruitment business for temporary roles. For more information on our current vacancies, please visit ascendantrecruitment.co.uk.
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