Senior Administrative Assistant Southampton - Chandlers Ford 40 hours per week Monday to Friday – 8am – 5pm Competitive salary plus pension and benefits package We have an excellent opportunity for a Senior Administrative Assistant to join the South Support team based at our Brewers Decorator Centre in Southampton – Chandlers Ford, to provide effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained. We have a great reputation for being the decorators' first choice and for being the largest independent supplier of decorating materials around. Our office is operational Monday to Friday 7.30am – 5pm. A family run business for 120 years; we are proud of our long history in our industry and have grown our branch network to over 200 stores nationwide in the Brewers Group. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues. We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can. As Senior Administrative Assistant with Brewers, some of your responsibilities will include: Making contact with customers by the appropriate means to chase and recover outstanding monies or arranging for others to do so. Managing the credit control process using local knowledge and reference to Company Systems Establishing and building good relationships with customers over all aspects of credit/cash/accounts payments Dealing effectively with customer queries and complaints relating to their accounts Efficient processing of new customer credit and cash card accounts Maintaining customer records and credit limits on credit accounts Reviewing credit limit reports Monitoring and communicating results to the Regional Management Providing confidential support for the Regional Administrator, Regional Operations Manager, Regional Manager and deputising in the absence of the Regional Administrator for specific duties and decisions Follow all relevant procedures regarding manual dockets, cash refunds and returns notes to ensure completeness and accuracy of records Maintaining Regional Branches petty cash and associated documentation Ensuring till discrepancies are investigated and reported Supervision of the Admin Assistants/Accounts Administrator Dealing with absences/return to work meetings/holiday requests for Admin Assistants/Accounts Administrator and branches when required Who we are looking for to join our team: Essential: An experienced administrator with a proven track record in a customer service role Experience of daily cashing up procedures Experience of Accounts and Credit Control processes You will have strong organisational skills with the confidence to effectively plan and prioritise your workload You will be confident working on your own initiative Friendly and approachable manner with the ability to communicate with people at all levels Excellent telephone manners and communication skills An understanding of the importance of working well as part of a team and being able to positively contribute towards the team environment Proficient in the use of Microsoft Word and Excel to an intermediate level Desirable: Previous experience of leading/supervising staff Ability to use Excel to analyse data Knowledge of K8/or similar POS system Flexibility to cover additional hours/holidays would be advantageous In return, we offer a comprehensive benefits package consisting of: Competitive rates of pay 31 days holiday including bank holidays increasing with service Free life assurance 5% of your salary employer contribution to the pension plan (subject to employee contributions) We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it Brewers Colleague discounts give you huge savings on your home improvements Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments Discounts and rewards with selected partners - major high street brands, supermarkets etc Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis, Staff uniform and uniform cleaning tax relief Comprehensive Induction Programme After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form. Please note –this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process. Other job titles associated with this role include Accounts Assistant, Sales Ledger Assistant, Accounts Admin, Administrator, Admin Assistant, Credit Control Assistant